786gem Privacy Policy

1. Who We Are

786gem is Pakistan's premier online casino and sports betting destination, operated for the benefit of Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and beyond. 786gem is the data controller responsible for the personal data processed in connection with the 786gem platform.

For all privacy-related queries, including requests to exercise your data rights, you may contact our dedicated privacy team at [email protected]. We aim to respond to all privacy queries within 72 hours of receipt.

2. Data We Collect

786gem collects the following categories of personal data in connection with the operation of your account and our platform:

2.1 Identity and Registration Data

• Full legal name as it appears on your CNIC or passport;
• Date of birth (for mandatory age verification — 786gem is strictly 21+);
• Gender;
• CNIC number or passport number;
• Nationality and country of residence.

2.2 Contact Data

• Email address;
• Pakistani mobile phone number;
• Residential address (city, province, postal code).

2.3 Financial and Payment Data

• JazzCash or EasyPaisa mobile wallet number associated with your account;
• HBL, UBL, or Meezan Bank account details provided for deposits or withdrawals;
• Transaction history including deposits, withdrawals, and wagering activity;
• PKR account balance and bonus wallet balances.

2.4 Verification Documents

• Scanned or photographed copy of your CNIC (front and back) or passport;
• Proof of address documents (utility bills, bank statements);
• Selfie photographs submitted as part of the KYC verification process;
• Payment method ownership documentation.

2.5 Technical and Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Session duration, login timestamps, and platform navigation data;
• Games played, bets placed, stakes, and outcomes;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests).

2.6 Communications Data

• Records of live chat conversations with 786gem support agents;
• Email correspondence sent to or received from 786gem;
• Survey responses and feedback submitted voluntarily.

3. How We Collect Your Data

786gem collects personal data through the following channels:

3.1 Directly from You

The majority of personal data we hold is provided directly by you during the registration process, account verification (KYC), deposit and withdrawal transactions, and when you communicate with our support team via live chat or email.

3.2 Automatically Through Your Use of the Platform

When you access 786gem, our servers automatically log technical data including your IP address, device information, browser type, and session activity. This data is collected using server logs, cookies, and similar tracking technologies. Please refer to Section 7 of this Policy for full details on our use of cookies.

3.3 From Third-Party Verification Providers

786gem works with trusted third-party identity verification and fraud prevention providers to confirm the accuracy of the information you provide during registration and KYC. These providers may cross-reference your details against identity databases, sanctions lists, and politically exposed persons (PEP) registers as part of our regulatory compliance obligations.

3.4 From Payment Service Providers

When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the relevant payment service provider may share transaction confirmation data with 786gem to facilitate the crediting or debiting of your 786gem wallet.

4. Why We Process Your Data

786gem processes your personal data for the following specific purposes:

• Account creation and management: To register your 786gem account, authenticate your identity at login, and maintain your account profile;
• Age and identity verification: To confirm that you meet the 21+ age requirement and that your identity details are genuine, in accordance with KYC obligations;
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records;
• Regulatory compliance: To comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and data protection regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, and other security threats;
• Responsible gaming: To monitor gambling behaviour and apply responsible gaming controls, including deposit limits, self-exclusion, and account cooling-off periods;
• Customer support: To respond to your queries, complaints, and support requests via live chat and email;
• Platform improvement: To analyse usage patterns and improve the 786gem platform, game selection, and user experience;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit opt-in consent.

5. Legal Basis for Processing

For each purpose described in Section 4, 786gem relies on one of the following legal bases for processing your personal data:

Where 786gem relies on your consent as the legal basis for processing (specifically for marketing communications), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing Your Data

786gem does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. We share your data only in the following limited circumstances and only to the extent strictly necessary:

6.1 Service Providers and Data Processors

786gem engages carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include:

• Identity verification providers — to complete KYC and age verification checks;
• Payment processors — JazzCash, EasyPaisa, and partner banks to facilitate PKR transactions;
• Cloud infrastructure providers — to host and maintain the 786gem platform securely;
• Customer support software providers — to power our live chat and ticketing systems;
• Fraud detection and cybersecurity firms — to protect the platform and your account from malicious activity.

All third-party processors are contractually bound to process your data only on 786gem's instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

786gem may be required by law to disclose personal data to regulatory bodies, financial intelligence units, law enforcement agencies, or courts. Such disclosures will only be made where legally required and to the minimum extent necessary to satisfy the legal obligation. Where permitted by law, 786gem will notify you of such a disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 786gem's business assets, your personal data may be transferred to the relevant acquirer as part of that transaction. You will be notified of any such transfer and any material change to the Privacy Policy that results from it.

7. Cookies and Tracking Technologies

786gem uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and detect fraud. A cookie is a small text file placed on your device by our web server when you visit 786gem. We use the following categories of cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary or fraud prevention cookies may impair your ability to use the 786gem platform correctly or securely. 786gem does not use third-party advertising cookies or retargeting pixels.

8. Data Retention

786gem retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with AML record-keeping obligations;
• KYC documents (CNIC, passport, proof of address): Retained for five years from the date of verification or account closure, whichever is later;
• Transaction and financial records: Retained for five years from the date of each transaction;
• Technical and log data: Retained for up to 12 months from the date of collection;
• Support communications: Retained for two years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one year thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

9. Security Measures

786gem takes the security of your personal data very seriously. We implement a comprehensive set of technical and organisational security measures, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 786gem platform;
• AES-256 encryption at rest for all personal and financial data stored on 786gem servers;
• Multi-factor authentication (MFA) options available to all registered players;
• Role-based access controls ensuring that only authorised 786gem personnel with a legitimate need can access personal data;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists;
• 24/7 intrusion detection monitoring across all 786gem infrastructure;
• Secure data centres with physical access controls, CCTV monitoring, and redundant power and connectivity.

While 786gem implements robust security measures, no internet transmission or electronic storage system is completely immune to risk. You are responsible for keeping your 786gem login credentials confidential and for using a strong, unique password for your account. 786gem will never ask for your password via any channel.

10. Your Privacy Rights

As a 786gem player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days.

Please note that certain rights are subject to limitations where 786gem has legal obligations to retain data (for example, AML record-keeping requirements may prevent immediate deletion of financial records). Where a right cannot be fully exercised, 786gem will explain the reason clearly and in writing.

11. Children and Minors

786gem is strictly for individuals aged 21 years and over. 786gem does not knowingly collect or process personal data from anyone under the age of 21. Our registration process includes mandatory age verification, and 786gem conducts periodic checks to identify and close any accounts held by underage individuals.

If you are a parent or guardian and believe that a minor has registered a 786gem account without your knowledge, please contact us immediately at [email protected]. Upon verification, the account will be closed and any deposited funds will be returned to the registered payment method without delay.

12. Changes to This Policy

786gem reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a new category of data collected, a new purpose for processing, or a new category of third-party recipient — 786gem will notify registered players via email and/or a prominent on-site announcement at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the 786gem platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to stay informed about how 786gem protects your data.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or 786gem's handling of your personal data, please contact our privacy team using the details below. We are committed to resolving all privacy queries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Privacy Policy Query" or "Privacy Rights Request" for faster routing
• Response Time: Within 72 hours for general queries; within 30 days for formal rights requests
• Live Chat: Available 24/7 via the 786gem platform for urgent privacy concerns

For concerns related to responsible gaming, account self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page or contact support directly via live chat.